Your ONT is working, your hub is connected, and you’re online. At present existing speed tests can be setup in a lot of different ways,. . Scam calls. What to do. Your Openreach field-based coordinator will work with your construction workforce or site manager to make sure you get the right supplies delivered. Lines are open. Most of the ISPs that we spoke with said that, on the rare occasion where problems arise, it’s usually the Power Supply Unit (PSU – Power Adapter) for the ONT that fails, rather than the optical processor itself. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. This is physical layer rate not what may actually be carried as useful goodput. Openreach plans to have 20 million locations. I figured I'd try them both to rule out the router being at fault. Your Openreach Optical Network Terminator (ONT) needs to remain fixed to the wall or skirting as the thin green fibre optic cable can be delicate. House is powered via a Tesla Power Walls, 6 of them in total. One to take the fibre to the wall of the customer's property & test it, & then a second visit to fit the ONT. It's an Openreach ONT rather than BT. While the provision of internal wiring beyond the Openreach ONT is the responsibility ofThe PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem. My Optical Light is flashing, has gone off or has gone red. It was only ever to provide a Power Back Up for the Fibre Voice Access Service in the event of a Power Cut. g. This will usually be Port 1 . Openreach battery back-up unit. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. The picture below here demonstrates what an. Openreach battery back-up unit. #3. Sometimes they'll need to create new hole. Press and release the Reset button on the back of the Business Hub. if they want to do away with sky router and use deco in router mode. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. cutting out the router entirely), although it’s unwise to cut out the protection and network management benefits afforded by a router and this also requires a bit more knowledge to achieve. Teardown of the battery backup unit used in FTTP installations. Would OR replace the older ONT for a new one as a fault to rule it out or just to get old hardware. The VLAN thing is required for FTTC/VDSL if using your own router directly to the Openreach socket. Please can you help. Restarting your Business Hub: 1. Zarjaz you were right. If its a 12 Volt power supply, you may be able to locate a suitable replacement. As for the. Use our online guides or contact us for help. They sent me a third, still stuttery. Essentially our rule book tells us to avoid working in lofts at all costs. I would expect if someone damages the actual fibre or connector they would be liable to have it replaced (at their cost) by Openreach. Check your router setup. We are due to move house soon, the new house is on a 4 year old estate which is fully fttp. Today the first live subscriber has been connected via this platform. Openreach will update the records and pass the fault back to check with End User to confirm Service. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. The openreach employee on the phone said it looks like there's a "mystery issue" at the exchange or somewhere in between the exchange (the CBT? Can't remember the exact acronym!), and a cable may need to be respliced. Ask the BT Community. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. 8m come September 2021 and then 20m by around 2025-30. 36 Comments. Past attempts to resolve this issue (e. On the UBNT forum there are multiple reports of successful usage of their ONT device on FTTH connections in other countries (Spain, Eastern Europe etc) so I was interested in the technical ability of it to work in the UK on the Openreach network. How do we install Hyperoptic in your home? Our engineer will drill a small hole (10mm), in most cases above your front door, and will run a discreet, surface-mounted cable inside your property to the closest plug socket. Openreach ( BT) has informed ISPs with Fibre-to-the-Cabinet (FTTC / VDSL2) and G. Emigrate to somewhere with FTTP. You should already have an ONT in your home if we’ve. g. This is displaying a solid red LOS light - which I understand to stand for Loss of Service. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. (e. Everything’s normal. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. I guess there is noting stopping you complaining directly to OpenReach - might get something fixed quicker. 4 Dec 2021 at 16:27 #3 matt100. Install the replacement batteries, being sure to place them the right way. Contact us. co. See if Ultrafast Full Fibre broadband is available where you are. Providing fibre from OCR, Agg, Splitter, CBT to ONT. BT outages reported in the last 24 hours. With some vendors using other manufacturers ONTs needs extra licences. Post 5 of 5 13 Views. (3,659 Views)Step 1: Check your Hub. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. An update. This suggest that the original plan was for a two-visit install. So really people altering the Network are doing Openreach a favour as they’re generating revenue for them. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. The Engineer will attempt to resolve the fault. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Please also take a look at theYou can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. openreach fault tracker. But in return, providers must push FTTP wherever they can. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. Call us for technical help: 08702 408 377 Monday-Friday 09:00-17:00 . This explains why it was, and still is, known to many as 'BT Openreach'. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2. Remove the four rechargeable AA batteries. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. POWER. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Great-value deals on unlimited broadband. Hi there! We recently ordered Openreach FTTP through Cuckoo. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. Broadband - indicates the ONT has a connection to the CityFibre equipment. ClixRapidix. Get our superfast unlimited fibre broadband. Everything’s normal. ONT Faults and Fix Times. In the UK most UK wholesale providers appear to be providing a single service over an ONT with Router/Switch functionality provided by an ISP Provided Router. If you’ve got another broadband router, try connecting that. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. 1) shows connections to the phone from the "Overview" tab. Sky on fttp do the same so one isp may not have faults whilst another may . Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. 1 stage install – between 9 and 18 working days, depending on availability. Openreach has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. While the provision of internal wiring beyond the Openreach ONT is the responsibility of theOpenreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. You'll need to log the fault with Sky: they will probably book Openreach to replace the. L2S in the handover exchange). If the problem can’t be fixed online you'll be able to arrange an engineer visit. ) for where customers have multiple lines sharing IP. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. C. So the mystery continues! If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. The issue predominantly, but not. 1). Find out more. Fibre optic link is not Live, or there's an issue between your property and the BT exchange. Currently have Fibre to the Premises via Sky, no problems until today. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. I have rebooted the ONT several times but to no avail. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. Disconnecting the modem's power cable - wait a few minutes & then reconnect. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. How to report crimes and scams. FTTP uses an Openreach ONT as modem, with output to the ISP or third party router over ethernet. after upgrading from dsl to fttp I got my decos to work as follows. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. This is of the form of a name followed by @, a realm, a dot then a single digit number. Hello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. 1. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. Check status. Openreach Fax. While the provision of internal wiring beyond the Openreach ONT is the responsibility of able to mount either ONT option. 28K views 2 years ago Fault Fix / Diagnostics. 31-03-2018 4:12 PM - edited 31-03-2018 4:14 PM. Everything’s normal. If you’ve got one of these, try these checks. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. Hey folks, Got a bit of a story here! Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Oct 21, 2022. My neighbour had a similar problem and the engineer said the internal battery was not recharging and had to renew it. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. in deco app, click more > advanced. BT is one of the UK's largest. You will need to wait until there is a fault, and then let Sky deal with Openreach. main deco plugged directly into the lan port of the ONT. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband. I am looking at removing my OpenReach / BT ONT / ONU / PON and going straight into a. That spans the globe new favorite in Madison are similar to red are rose and. if they want to do away with sky router and use deco in router mode. Your ONT is working, your hub is connected, and you’re online. This is a GPON device, and can support speeds up to 1Gb/s. ensure network is correctly handled during demolition. It’s far more typical to have a separate ONT with a non-removable built-in optical interface and a copper RJ45 Ethernet port and a separate router (the Openreach and CityFibre and some AltNets deploy this model) or a single combined ONT/router (many AltNet providers). The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Phone still ok. Try a new cable if needed. 07 Utility WarehouseThis may include running new cables, or disconnecting old extension wiring and powerline adapters. “One of the challenges for our industry is whether the fault lies in the fiber access network or the home. g. The ONT will remain the property of Openreach in both installation scenarios. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Re: Ont power cable. Tyrone. NOTE: Openreach aims to cover 4. Broadband - indicates the ONT has a connection to the CityFibre equipment. Vertical Position This is the missing info, I know the screws are not. The problem with the Openreach checker is that it only shows the type of technology available at the address, but not the actual speed for ADSL or FTTC, nor if there is capacity available. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then switching it back on in a controlled way. Once the ONT has been fitted, we connect it your wireless router. Only 1 issue: the connection to the modem is a little loose as the one on this device. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Here are some answers to help you. Previously, Openreach was owned by BT. Message 1 of 10. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Openreach Phone Number 2. It sounds like a database / addressing issue. PON solid green. Any help would be. 18 May 2022 02:14 PM. If it works, then it’s an issue with the router, not the connection. Just click on this link to view the Premitel Fibre Termination Point. We’re the recognized leader in FTTH broadband technology and we have an extensive. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. Hi everyone. However you do not need to be a BT customer to be using its network of cables. From £195. Plusnet. The ONT has a serial number which is registered and used to activate the service so a different ONT wouldn't work. Even if they use standard commands does the 3rd party ONT even support all the features etc. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. New router deployed. There are four LEDs on the CityFibre ONT: Power - can be Green/Red/Amber. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Message 3 of 10. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. Fault finding using various industry testers such as an OTDRLooking through your first post again the fibre cable will be secure if it exits the MS as per picture two. 5. An engineer will install an ONT at your premises to connect to the nearby fibre cable. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). Replace the cover, sliding to the right to close. able to mount either ONT option. This should be within 1 metre of the ONT. Zen are an unbundled network meaning that they own and maintain their lines. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. We know there are no limits to what people can do when they connect. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Is it possible to replace the Eero as it's just a router with something running openwrt? Or will I have to have the ONT + Eero + openwrt router? Was thinking of the new R5S as there's no rpi4 available. Fixes: 342. 2. We’ll remotely activate a port on the ONT. As noted above, sight of the output from the BTW checker will help determine the issue. etc. Plusnet. It replaces the traditional copper master socket. You would need to use VLAN=911 on. . Re: Connecting Smart Hub to ONT. Restarting your Business Hub: 1. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. It may look like one of these. Broadband ISPs that were planning to launch faster packages based off Openreach’s future Fibre-to-the-Premises tiers, which push top download speeds to 1. The impact on your service and the time taken to resolve can vary greatly depending on the situation. Email: [email protected]. Not all ISPs require PPPoE authentication over Openreach flavoured FTTP at the customer's end, BT Retail is the obvious one which springs to mind. Thanks: 20. Broadband. The only thing I can think of at this point is that either: a) The newer style Nokia ONT does not play ball with USG (unlikely) b) The Nokia ONT requests a blank PPPoE password (this is what is configured in the BT hardware. You don’t actually need the BBU and Openreach have stopped supplying them. Ask for a different face plate with phone and RJ11 socket as above i. Usually your engineer will use the hole from your existing phone line. Once the phone service is working then the web management interface (192. If the modem's Port light is still off, disconnect the modem's power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on. The lights should settle within a few minutes. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. Feb 6, 2023. If you've got Fibre, you should also make sure that your router is set to Fibre mode. Openreach Battery Backup Unit - Fault Light on even after new batteries. Nevertheless, I bought an expensive replacement router, installed it. . Step 2: Hub lights. These have a picture of the ONT 1+0 but not the "new" ONT. Would this work? Primary. The following information is a guide for connecting the Openreach network to your home wiring. 5Gbps (symmetric) speed consumer UK broadband tier available at wholesale for their retail ISPs to sell on to customers, which harnesses the operator’s new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network. You need to ensure the mains plug remains connected whenever people are likely to need access to broadband. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Your options. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. Slide the battery back-up unit up and forward to release it from the wall. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. Section 4: View the PPPoE connection status. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. 0 Ratings Reply. - RJ45 cable going from the white Openreach ONT box to your Sky router. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. A multiport ONT is only useful if these network providers intend to provide multiple services over it. 5) Openreach say that I'm connected to an Adtran headend at the exchange and the. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. See: 999_and_faults Openreach ONT LED Status External links 1+1 ONT and Enclosure Factsheet FTTP Faults This page was last modified on 18 April 2023, at 09:23. Openreach work with the vendors to make sure they have custom firmware on their ONUs that works across OLT platforms (if they even multi-vendor this at all right now). But that all changed last Friday at 10:12am when the service dropped. It’s not very common to provision FTTP using an SFP-style ONT module. Your ONT is connecting. Help reporting and fixing landline problems online. g. Full Fibre (Fibre to the Home): Check your wiring and set-up. Scam calls. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. I’m now looking through the various providers who can use the openreach wholesale fitted line and ONT. So even if you already have an ONT from Openreach, then those who order one of these faster tiers will require another engineer visit to put the new. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. After he left, I replugged the modem, and reconnected it to my router. Horizontal Position 11mm-Screw-60mm-Screw-11mm. Check all cables are firmly plugged in. BT Smart Hub 2. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. I don't have the documentation to hand, but IIRC the ONT requres something like 7. The news won’t come as much of a. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. Reply. Thanks: 20. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. route overhead cable underground. Nevertheless the OTA notes that key problems remain with the issue of data sharing, which could help ISPs and Openreach to better identify the source of a fault. BT landline help for help managing your account. 5 million UK premises with FTTP by March 2021 (current build rate of c. CityFibre use a different ONT - we have a separate page on that: CityFibre ONT. etc. Openreach will update the records and pass the fault back to check with End User to confirm Service. It then feeds into the ONT in the same manner as it exits the MS. When the Tel and Pon lights have stopped flashing and are. So it had better be good. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. I asked a similar question a while back. Section 2: Create the PPPoE connection. Installing FTTP can take up to three hours. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. 168. After overheads, etc, you're closer to 2. My FTTP has been down for 8 days, red LOS light on the ONT. As fibre optic technology evolves, you'll already have everything that you need in your property to get the benefits - upgrade or downgrade your speed without ever needing an engineer to visit your home. markt99. This is so your engineer can secure their ladders and work safely. ONT. Report post. I recognised her description and it sounded like the. There is a 4 pair CAT5e cable supplied with the Openreach ONT so the OP either had the wrong cable or a faulty one. What it means. Only a single • Fit RJ45 modular boxes. Re: FTTP PON light is flashing on my ONT modem, what is wrong? Yes , you are correct, if it were not through to the headend, the LOS light would be lit , the flashing PON does indeed signify the physical connection is made , I should really read the post more carefully 😳. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. Registered: 16-10-2015. Opnreach CSP - Why? Go to solution. More recently referred to as CST provision or CST repair. Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. We might be held up over permission from a private landowner, for example. But this is about to stop. Unplugged and checked everything was still secure, everything was. I pushed Sky to contact. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. As you say, transformers are fairly inefficient - but for as long as I can remember now, just about all mains powered electronic equipment uses Switched Mode. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. The quickest way to get in contact is to use our virtual assistant. matt100. B. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. It’s important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for. Ultrafast Fibre-to-the-Premises (FTTP) is the ultimate broadband technology in terms of reliability and performance (e. To report any of the following, please call us on 0800 023 2023. It replaces the traditional copper master socket. Having trouble with broadband or phone in your new-build home? Here are some things you can try. The ONT tends to be installed inside your home (wall. Openreach modem (ONT) explained: Ports and models available. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Step 1: Check your Hub. Everything then crashed. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience iss. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. Your ONT is working, your hub is connected, and you’re online. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in. After a few more minutes the Power light should come on. This is an example of an ONT: Don’t forget, you can also confirm your current broadband package by checking your welcome. Time to report a fault if you have not already. OP, Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. 1. e. 1,333 Views. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. First agree with your engineer where the FTTP connection will enter your premises. Editor-in-Chief - ISPreview. What to do There may be a. The Nokia ones are about 4inch Squared whereas they Huawei are about 8 inches by 5. Nokia G-010G-Q ONT Template. It provides 1 GE port and 1 POTS port. New service: 07701407770. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. * Wide range 90-264 volt input for world use. Its lights should all glow a steady green. Now reconnect them. is it on Openreach’s side or not). Waited 30 seconds and replugged but stil the LOS light is lit red. Please help. Some 3 million customers have also been connected (up from 2. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). PON flashing and LOS off.